Thank You for shopping with us. CompleteWellness.com (“We,” “Our” or “Us”) is fully committed to protecting Your privacy. We collect statistical information on the products and pages You view. We analyze that information to enhance Your shopping experience with us. When You place an order, We collect basic information such as Your name, address, phone number, email address, and credit card information. We use this information to process and ship Your order, and to contact You regarding Your order and to answer any questions You may have. We may also share this information with certain suppliers, freight and shipping companies and manufacturers for the sole purpose of processing and shipping Your order.
What information do We collect?
We may collect two different types of information, Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“Non-PII”). PII is information that identifies You as an individual – for example, Your name, address, telephone number, e-mail address, credit card information, billing address and shipping information. Non-PII is aggregated information, demographic information, IP addresses, user behavior data from web interaction metrics tools and other information that does not reveal Your specific identity. PII and Non-PII may be collected anytime You access or use a Collective Wellness website. PII and Non-PII may also be collected by Collective Wellness during in-person discussions, telephone conversations, and electronic or other written communications. We also collect information via cookies (see below).
We collect information from You when You register on Our website, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, We may ask You for Your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit Our site anonymously.
We also collect information about gift recipients so that We can fulfill the gift purchase. The information We collect about gift recipients is not used for marketing purposes.
Like many websites, We use “cookies” to enhance Your experience and gather information about visitors and visits to our websites. Please refer to the “Do We use ‘cookies’?” section below for information about cookies and how We use them.
How do We use Your information?
We may use the information We collect from You when You register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize Your site experience and to allow Us to deliver the type of content and product offerings in which You are most interested.
To allow Us to better serve You in responding to Your customer service requests.
To quickly process Your transactions.
To administer a contest, promotion, survey or other site feature.
If You have opted-in to receive Our e-mail newsletter, We may send You periodic e-mails. If You would no longer like to receive promotional e-mail from us, please refer to the “How can You opt-out, remove or modify information You have provided to us?” section below. If You have not opted-in to receive e-mail newsletters, You will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do We protect visitor information?
We implement a variety of security measures to maintain the safety of Your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When You place orders or access Your personal information, We offer the use of a secure server. All sensitive/credit information You supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do We use “cookies”?
We may contract with third-party service providers to assist Us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help Us conduct and improve our business.
You can choose to have Your computer warn You each time a cookie is being sent, or You can choose to turn off all cookies. You do this through Your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at Your browser Help menu to learn the correct way to modify Your cookies. If You turn cookies off, You won’t have access to many features that make Your site experience more efficient and some of our services will not function properly. However, You can still place orders over the telephone by contacting customer service.
Do We disclose the information We collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties Your PII unless We provide You with advance notice, except as described below. It also does not include website hosting partners and other parties who assist Us in operating our website, conducting our business, or servicing You, so long as those parties agree to keep this information confidential. We may also release Your information when We believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Non-PII may be provided to other parties for marketing, advertising, or other uses.
Who is Responsible for Safeguarding User Names and Passwords?
If You acquire a CompleteWellness.com subscription, You will be required to create an account with Complete Wellness. You warrant that the information You provide Us is truthful and accurate, and that You are not impersonating another person. You are responsible for maintaining the confidentiality of any password You may use to access Your Complete Wellness account, and You agree not to transfer Your password or User name, or lend or otherwise transfer Your use of or access to Your account, to any third party. You are fully responsible for all transactions with, and information conveyed to, Complete Wellness under Your account. You agree to immediately notifyComplete Wellness of any unauthorized use of Your password or User name or any other breach of security related to Your account. You agree that Complete Wellness is not liable, and You will hold Complete Wellness harmless, for any loss or damage arising from Your failure to comply with any of the foregoing obligations.
Who owns the photographs and testimonials on the Complete Wellness website?
You grantComplete Wellness permission to use any and all photographs, testimonials, or video or audio or digital recordings, taken by Complete Wellness or its agents or employees, or submitted by You to Complete Wellness (hereinafter “Photographs”) in any Media (including print, internet, film, television and no matter how distributed or published) for any purpose, which may include, but shall not be limited to, advertising, promotion, marketing and packaging of Complete Wellness or any product or service sold and marketed by Complete Wellness. You agree that this authorization to use Photographs may be assigned by Complete Wellness to any other party. You agree that that the Photographs may be combined with other Photographs, sounds, text and graphics, and that the Photographs may be manipulated, cropped, altered or modified in Complete Wellness’ sole discretion. You agree not to charge a royalty or fee, and not to make any other monetary assessment against Complete Wellness in exchange for this Release and Assignment. You hereby release and forever discharge Complete Wellness from any and all liability and from any damages You may suffer as a result of the use of the Photographs. You further acknowledge and agree that this Release is binding upon Your heirs and assigns. You agree that this Release is irrevocable.
How can You opt-out, remove or modify information You have provided to us?
To change Your email subscription, simply click the ‘unsubscribe’ link at the bottom of our emails. This will allow You to unsubscribe and / or change Your notification settings.
To delete all of Your online account information from our database, please email [email protected] and ask to have Your membership and /or payment information cancelled / removed. Please note that We may still maintain information about an individual sales transaction in order to service that transaction and for record keeping. The foregoing notwithstanding, all Photographs and all rights of use pertaining to such Photographs, will forever remain the property and rights of Complete Wellness.
Third party links
In an attempt to provide You with increased value, We may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, We welcome any feedback about these linked sites (including if a specific link does not work).
Except where expressly stated by Complete Wellness, Complete Wellness is not affiliated or associated with operators of any third party websites that link to or are linked from any Complete Wellness-maintained website. Complete Wellness disclaims any responsibility for the accuracy or content of information found on third party websites that link to or are linked from any Complete Wellness website. Complete Wellness disclaims any responsibility for the security of any information (including without limitation credit card and PII that You may provide to any third party. Complete Wellness reserves the right, at any time and in its sole and absolute discretion, to block links to any Complete Wellness-maintained website through technological or other means without prior notice.
Changes to our policy
Questions and feedback
We welcome Your questions, comments, and concerns about privacy. Please send Us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only