We strongly believe in our products and want you to be fully satisfied with the purchases you make from us. This is the reason for the Collective Wellness Weight Loss 100% Satisfaction Guarantee.
If you cancel your monthly membership subscription within 7 days of signing up (during the free trial period), you will not incur any fees associated with the membership. This guarantee does not apply to purchases for access to Libraries, products, or any other programs or plans other than the Fit4Life monthly membership.
100% Satisfaction Guarantee
What it is:
We want you to feel confident that Collective Wellness provides you everything that we say we will. If you do not feel as though we came through on our promise, simply send an email to [email protected] and we will be happy to refund your purchase.
What it is not:
The satisfaction guarantee is not your scapegoat for not using the program. Harsh? Maybe, but it is our personal belief that when you financially invest in yourself, you are far more likely to utilize the tools available to you. Our tools have been developed to enable you to take control of your Lifestyle, mentality and ultimately your self confidence. We have developed a system to educate YOU to create sustainable results – but the first step starts with you.
Complete Wellness can accept returns of products or services purchased directly from Collective Wellness, in accordance with the restrictions below. Although we strive to minimize process times, refunds may take more than one week to process once we receive all required information and products.
For all product returns, you must provide the original packing slip before we will consider reimbursement. In the event that you are returning a product to our warehouse, you are solely responsible for shipping and tracking the return of that product. We encourage you to purchase tracking information for your own insurance. We do not process returns on products that have not been received by our warehouse.
Policy Restrictions (Applicable To All Returns)
1. To be considered for a refund or exchange, the return must be requested within 7 days of receipt. To request a refund or exchange, please email [email protected]. In all cases, refunds will be made ONLY via the original form of payment. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
2. Shipping costs are non-refundable. You are responsible for shipping costs associated with returning the item.
3. eBook, instant downloads, unlimited (i.e. Lifetime) access & Custom Meal Plan/Workout Plan purchases are non-refundable.
4. All event ticket sales are final. Tickets purchased for a Collective Wellness event may not be returned or exchanged for a full or partial refund.
5. Apparel purchased directly from CollectiveWellness.com may be exchanged or returned for Collective Wellness store credit. The apparel item(s) must be in “new” condition including in an unworn and unwashed condition, and all original tags and labels must be attached to the item(s).
6. Dietary Supplement refund requests will only be considered if the dietary supplement is unused, unopened, and in the original packaging.
7. Other Items – All other items must be unopened and unused to be considered for a refund.